For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
What programs/childcare-ages do you offer?
Our program descriptions can be found right here on this website! To learn more click here.
What are your program fees?
Our program fees can be found right here on this website! To learn more click here.
Do you accept subsidy?
A. Yes, we do accept subsidy – now known as the Affordable Child Care Benefit. To learn more about the Affordable Child Care Benefit in British Columbia and to find out if you qualify click here.
What is included in our monthly fees?
A: A morning and afternoon snack (note, the before and after school care program only provides an afternoon snack).
Do you have a waitlist, and how can I add my Child to it?
A. Yes we do have a waitlist and it costs you nothing to be added to it! Please call or email our centre to have your child added. Please note that wait times may vary depending on your need for part-time care or full-time care.
What are the hours the Daycare Centre will be open?
A: 7:30am to 5:30pm
How many children are allowed in the programs?
A: Our entire centre is licensed to care for 61 children daily across 4 different programs. That said, total enrollment varies by program. Individual program descriptions can be found right here on this website! To learn more click here.
What is your staff to child ratio?
A: 1 teacher for every 8 children enrolled (note, the before and after school care program’s ratio is 1 teacher for every 12 children).
What are the qualifications of the staff?
A: All of our fulltime and parttime childcare staff members have a valid criminal record check and current first aid. Our teachers will hold either a valid Early Childhood Educator (ECE) License to Practice in BC or an ECE Assistant License to Practice in BC. Any teachers brought in to teach speciality classes such as music, yoga etc. will also have a valid criminal record check as well as hold the appropriate training certificates in the area of their expertise.
Is there a parent group or parent activities?
A: We have different events and activities over the year where families will be invited to participate. We also offer a parents lounge onsite with wifi access. We encourage parents to enjoy this space during morning pick-up or afternoon drop-off and chat regularly with parents during this time. Beyond Learning is a family and community-centred centre. You can also find us on Facebook! (click here).
Will you ever go offsite of the 1317 Ethel St. Kelowna Centre?
A: Yes, we go on numerous fun and educational fieldtrips throughout the year. Parents are always welcomed and encouraged to join us!